Call: (+254)0711 045 000 / (+254)0732 167 000

Osho Complex, Plot No. 09, Sasio Rd, off Lunga lunga, Industrial Area

Email: customercare@oshochem.com

CUSTOMER SERVICE AGENT

Position : CUSTOMER SERVICE AGENT
Job Location : Kampala, Uganda
Apply before : May 29th 2024


JOB DESCRIPTION:
A leading manufacturer, marketer and distributor of Crop protection, Animal Health Products, Public Health, Industrial Chemicals, Farm Equipment, allied products and services in Uganda seeks customer
service agent to handle calls, emails and texts from customers and prospective customers about products. Job will involve communicating with both customers and internally to resolve issues.


RESPONSIBILITIES AND DUTIES:

  • Receive customer communications
  • Determine customer want/question
  • Accurately record customer issue
  • Verify account information
  • Where appropriate, resolve issues
  • Report issues within company
  • Maintain contact for long-term fixes
  • Bring attention to new products

QUALIFICATIONS/REQUIREMENTS

  • Capacity for high call volume
  • Patience with tough requests
  • Friendly disposition
  • Inclination toward problem-solving
  • Understand company structure
  • Ability to explain technical terms

To Apply Send your CV To : hr.recruitug@oshochem.com

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